Pinnacle Crest StudioPinnacle CrestStudio

Pinnacle Crest Studio

Frequently Asked Questions

Answers to common questions about custom award projects.

Can I add my logo and recipient names?

Yes. Available customisation depends on the product and may include logo, names, award title, date, colour artwork and message.

What file should I send?

AI, EPS, SVG or print-ready PDF is preferred. A high-resolution PNG can be reviewed when vector artwork is unavailable.

What is the minimum order quantity?

It varies by product and production method. Please contact us with the product code and quantity for confirmation.

How long does production take?

Lead time depends on design approval, quantity, material and current capacity. We confirm a reference schedule in the quotation.

Do you ship internationally?

International enquiries are welcome. Availability, cost, customs duties and transit time are confirmed for each destination.

Will I see a design before production?

Yes. Production starts only after the required artwork proof is approved in writing.